Operations Supervisor (DXS)

DHL Express 20004PO 11. September, 2020
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:

Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

Accountabilities

  • Maintain good working relationships with exterternal customers.
  • Effectively coordinate and communicate with external customers.
  • Assist to keep performance and meet target
  • Problem Shooting and Improvement
  • Ensure all service being provided by external vendors meet DHL’s requirement.
  • Ensure hand over processes of shipments and paperwork are normally operated.
  • Special Request handling
  • Communication for daily working process.

Process

Supervision of Operations

  • Organise appropriate shifts and manning levels to meet business requirements.
  • Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
  • Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.
  • Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
  • Monitor ground handler and warehouse provider performance and complete all necessary reports.

Safely and Quality Assurance

  • Ensure safe working practices and environment within the shift.
  • Participate in quality policy and initiatives e.g. ISO.

    People Management

    • Develop a high performance service culture within the functional department. 
    • Develop IKOs/KPIs with team members and monitor individual performance.
    • Consult performance appraisal.
    • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
    • Identify training needs and opportunities to develop a highly skilled functional department.


    Now, here's what we need from you:

    • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.  Analyzes and resolves complex cross-functional issues.
    • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
    • Software skills (Word, Excel, PowerPoint, etc.)
    • Strong Negotiatio Skills.
    • Excellent Communication Skills.
    • Have a detailed understanding of the operations business model.

    Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application!

    Facts and Figures

    • Travel Required

      none

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    I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

    Current Employee – Project Manager in Bonn