Associate Application Support Analyst

DHL Express 20004SZ 6. November, 2020
Apply
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
Summary
Provide computerised business applications (including mobile apps) with ongoing technical support and user training, problem escalation and sales process support to enable business objectives.
Accountabilities
(1) Business Entities: (A) Planning core application deployment for new proprietary software and versions with the GIS, Cyberjaya deployment and support teams; (B) Provision of cost justifiable solutions
(2) Provide technical support: (A) Resolving problems with GIS Provision of cost justifiable solutions
(3) Provide user training and on-going user support
(4) Provide pre and post sales support to Sales Department
(5) Participate in customer solution related discussions and provide technical inputs to meet customer needs
(6) Contract negotiation, problem escalation, etc
(7) Web development and macro programming - Java / Excel
(8) Handles customised mobile solutions development - Unity (if any)
(9) Database analysis and design
(10) Troubleshooting of local system bugs and fixes
(11) Manages existing system interfaces with 3rd party
(12) Handles local application EOSL/RTP/System Upgrades activities
(13) Report generation and data file processing
(14) Handles local systems configurations and administration
(15) Perform daily monitoring 1st level trouble shooting for any integration/data issues


Now, here's what we need from you:
  • Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.  Analyzes and resolves complex cross-functional issues.
  • Well-developed relationship skills and ability to network with multiple levels of an organization and other business units.
  • 3-5 years IT experience, preferably in logistics industry
  • 3-5 years experience in software development
  • 3 years experience in business or systems analysis responsibilities
  • Strong programming background in web development preferably Java, ASP or PHP languages including database analysis and design
  • Knowledgeable in Microsoft Windows Server & SQL Server, certification is an advantage
  • Knowledgeable in desktop (i.e., OS & hardware) support
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

Apply

I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn