Performance Analyst

·Apply analytical expertise and reporting services to key operations performance indicators in order to identify opportunities to improve service quality and drive down costs.

·Highlight any performance deviations to the Duty Manager for action.

·Use existing tools and methodology to conduct in-depth analysis to identify issues, problems and opportunities.

·Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.

·Conduct on-site observations and root cause analysis with business entities to accurately identify service gaps.

·Prepare detailed analytical reports on these findings and list of possible remedies.

·Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.

·Ensure performance reports are produced according to specifications and distributed according to the agreed timetable.

·Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.