BPO Expert

Petaling Jaya, Selangor, Malaysia Deutsche Post DHL Group req76795 06/05/2019
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We are offering one exceptional candidate the chance to be a BPO Expert to be the voice at Deutsche Post DHL. In this role you will deliver continuous Improvement, First Choice and Quality, and own/drive global standardization across all vendors and, countries within the region.

What are you accountable for achieving as Regional BPO Specialist?

Main Tasks:

  • Deliver monthly financial reporting - forecasting and planning for HRS AP - using an independent & proactive approach

  • Provide insides into cost developments, link cost information to volume information; use data analytic methods and tools to provide insights into future cost developments

  • Support calculation of Business Partner charges and give reasons for charge developments

  • Contribute to global controlling communities in HR Services

  • Develop financial documentation – Complete analysis for the annual planning process such as Forecast, Estimate, Target Setting, Planning Council, for HRS AP

  • Support global and regional projects, especially calculation and validation of Business Cases, as well as the tracking of progress and risk. Act as Counterpart to HR Services

  • Complete time-sensitive ad hoc analysis and special tasks

  • Prepare and support Business Review Meetings.

  • Monitor and report on risks from a financial perspective

Skills / Qualifications:

  • University degree with at least two years' relevant professional experience

  • Good knowledge of controlling and finance

  • Strong Analytical skills

  • Proven stakeholder management skills, balance priorities between Finance (solid line) and requirements of the Service Line

  • Ability to work independently and drive controlling priorities forward without continuous involvement of supervisor

  • Ability to raise questions or concerns, based on sound analysis, in a professional way

  • Sound knowledge on Change Management concept and best practices

  • Excellent influencing skills

  • Very good written and spoken English skills

  • Strong presentation skills and influencing skills in particular when working with senior management

  • Very good knowledge of Microsoft Office

In case you are interested, start your application with the `Apply` button.

Facts and Figures

  • Business Unit

    DHL Finance, GBS Asia Pacific

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

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