Ocean Export Supervisor - Peoria, Illinois

Peoria, Illinois, United States DHL Global Forwarding, Freight req48486 09/11/2017
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Caterpillar Ocean Team Supervisor

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Working for DHL Global Forwarding means working for the global market leader in air and ocean freight.

At DHL Global Forwarding, our expertise lies in the fast and flexible transportation of goods and merchandise across all continents. We not only supply comprehensive international logistic services, but also play an active role in reducing C02 emissions as seen in our GoGreen product portfolio.

DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dp-dhl-karriere.de/cms/en/.


PIA Operations Manager – Caterpillar Ocean Freight

Main tasks & key responsibilities:

Directs and coordinates a team of ocean operational agents both US import / export.

§  Supervise team productivity and develops initiatives for efficiency improvements

§  Identifies training needs and opportunities to develop a highly skilled operations team

§  Ensures all work for assigned department/team is completed in a timely and efficient manner

§  Supports in KPI achievements by monitoring and driving performance and evaluating team members

§  Ensures operational adherence to compliance standards of federal and foreign regulations governing the shipment. 

§  Ensures operational adherence to defined processing standards

§  Handles escalations (e.g. dispute with internal/external customers)

§  Recommends process improvements for area; identifies, defines and develop solutions to issues not          immediately evident in existing systems / reporting.


§  Extensive knowledge of freight forwarding

§  Proficient decision making skills

§  High degree of written, verbal and organizational skills

§  Diligent attention to details

§  An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered. 

§  Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.

§  Utilize Microsoft Excel to increase productivity and improve efficiency by streamlining workflow.  Basic knowledge, to include worksheet audit / data analysis.

§  Utilize Microsoft Outlook to send and respond to email messages, compose messages, use folders to organize messages, set up public folders, schedule own appointments and group meetings, save and archive email messages, create and edit tasks.

§   Basic knowledge:  Microsoft iShare, Microsoft PowerPoint, Microsoft Word

§  1-2 years of experience in related field.

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only

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