PT Service/Back Office Agent Ontario -ONT

Ontario, California, United States DHL Express 20002HS 9. June, 2020

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DHL Express is currently hiring for a Back Office/Operations Agent for our Ontario, CA Service Center. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

Key Tasks:

Provides customer service, sales and operational support for the Service Center

Answers phone and greets visitors

Resolves billing problems in relation to the Service Center

Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments

Communicates with Sales/Service to resolve customer problems

Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules

May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skill & Qualifications:

      Shift is Monday through Friday: Daytime (FLEXIBILITY WITH HOURS IS A MUST)  

High School Degree or Equivalent required

Previous experience in customer service/support or related field

Strong Communication Skills (both oral and written)

Proficient in Microsoft Office Products (Outlook, Excel, Word)

Physical Requirements:

Must be able to lift up to seventy (70) lbs. occasionally

Must be able to lift forty (40) lbs. frequently

Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch Repeatedly

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.

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  • Travel Required

    <15% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

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