PT Service/Back Office Agent Ontario -ONT
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DHL Express is currently hiring for a Back Office/Operations Agent for our Ontario, CA Service Center. Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.
Provides customer service, sales and operational support for the Service Center
Answers phone and greets visitors
Resolves billing problems in relation to the Service Center
Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
Communicates with Sales/Service to resolve customer problems
Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skill & Qualifications:
Shift is Monday through Friday: Daytime (FLEXIBILITY WITH HOURS IS A MUST)
High School Degree or Equivalent required
Previous experience in customer service/support or related field
Strong Communication Skills (both oral and written)
Proficient in Microsoft Office Products (Outlook, Excel, Word)
Must be able to lift up to seventy (70) lbs. occasionally
Must be able to lift forty (40) lbs. frequently
Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch Repeatedly
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability.
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