Casual Service Agent -Oakland & San Francisco

Oakland, California, United States DHL Express 20005JD 23. September, 2020

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

We currently have openings for Casual Service Agents at the Oakland and San Francisco locations. This position provides coverage for employees that are out on vacation, vacations, sick calls, AM/PM mid-day coverage, in the office and at the dock. Efficient and timely handling of customer materials and shipments while adhering to all FAA, TSA, Customs, and DHL company policies and procedures.

Key Accountabilities:

  • Provides Customer Service,sales and operational support for the service center
  • Answers phones and greet visitors
  • Resolves billing discrepancies in relation to the service center
  • Researches shipment tracking requests and provides feedback,attempts to resolved misplaced shipments
  • Communicates with sales/service to resolve customer problems
  • Assist with operational procedures including sorting,loading/unloading activities,shipment processing and documentation, manifesting bagging, sending shipment status information and accepting/securing over-the counter payments
  • Dispatches pick-up and delivery information in a timely and efficient matter;arranges daily pick-up schedules
  • May process or prepare import/export documentation and assist in the customs clearance process in some markets 

  • Key Requirements:

    ▪ Must be proficient with MS Office--Outlook, Excel, Word 
    ▪ 1 year experience in ramp operations, airline or warehouse environment
    ▪ Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function 
    ▪ Valid Driver’s License with clean driving record
  • HS Diploma or GED

Physical Requirements:

▪ Must be able to lift up to seventy (70) lbs occasionally
▪ Must be able to lift forty (40) lbs frequently
▪ Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

What you'll get:
  • Paid training 
  • Employee Appreciation Celebrations
  • Possibility of promotion

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here:

Facts and Figures

  • Travel Required

    <15% of the time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn