Credit Control Executive

Mumbai, Maharashtra, India Corporate Incubations req81161 01/07/2019
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Stakeholders - Internal
Billing team
Liaise with billing tam if any query raised by the customer .also support the draft the billing SOP.
Sales Team and Credit Control and Collection Supervisor
Keep the above informed of collection difficulties.

Customers - External
DHL customers
Interface with medium and small size customers to actively and aggressively solve credit and billing problems in a timely manner.
Retrieve invoices and/or airway bills on request and send to customers.
Ensure special billing requests by customers are met, e.g. costing, shipper reference, etc.
Spend at least 90% working time on collection calls.

Process
Process Assistance in Collection related activities
Engage in direct collection of receivables.
Maximise collection of payment from all customers in a timely and professional manner.
Research unallocated cash for posting to debtor ledger.
Maintain efficient records of collection activities.
Monitor credit accounts and report delinquent customers to Credit Control Supervisor for review and action.
Assist in the dispatch of invoices airway bills (POD), reminders and finance charge letters.
Co-ordinate with related billing & sales parties to resolve billing discrepancies within 24 hours.
Monitor credit limit of accounts to ensure proper action is taken

People Management

Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.


Facts and Figures

  • Business Unit

    DHL SmarTrucking

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

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