Team Leader Ocean Freight Export

Mississauga, Ontario, Canada DHL Global Forwarding, Freight req75917 29/03/2019

Company Profile:

DHL Global Forwarding is a Freight Forwarding organization that is the expert in global air, ocean and ground Freight Forwarding. 

Our passion is to enable international trade utilizing the best teams in the industry.  We simplify our customer operations and maximize their opportunities to achieve results.


Job Summary:

  • Manages and drives performance of a team of Export Operations Specialists
  • Processes, handles,distributes all required documents in the receiving area
  • Ensures customer requirements are met and takes corrective actions in case of deviations
    from customer requirements
  • Ensures documents are completed and updated in a timely and efficient manner and according to
    regulations and internal procedures
  • Acts as subject matter expert for OFR Operations questions
  • Interacts with Customer Service, Product, and Global Service Centers, if required


  • Extensive knowledge of AFR/OFR Export Operations
  • Fit for people management role (communication, motivation and interpersonal skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions

    Main task & key responsibilities:

  • Organizes, splits and plans day-to-day work of Export Operations Specialists
  • Supervises Transactional Operations in the receiving area (delivery arrangement,
    planning and follow-up of shipment in the receiving area)
  • Arranges delivery
  • Ensures handling of required Import documents according to regulations and internal procedures
  • Follows-up shipment status in the Import area, identifies incidents and ensures resolution of
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers
  • Continuously monitors supplier performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions (e.g. Capacity Management,
    OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc
    operational questions with regards to accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted before Operations is
    starting regular business service
  • Interacts with Customer Service, Product, and Global Service Centers, if required Escalates issues
    if required

    Minimum Requirements (Education, experience and skills):

    Proven track record in a Freight Forwarding Supervisor role, with excellent customer
    interacting skills
  • Deep knowledge of Freight Forwarding processes and systems
  • Process-Driven
  • Ability to take ownership and steer a Freight Forwarders
  • Team Ability to lead and coach effectively
  • Ability to identify and meet customer needs in a pleasant and friendly manner
  • Excellent communication, motivation and interpersonal skills
  • Self-directed working style – Leads by example
  • Excellent Bilingual telephone and E-mail skills required
  • Commercial attitude Work

Authorization DHL

Global Forwarding will only employ those who are legally authorized to work in
Canada. This is not a position for which visa sponsorship will be provided.
Individuals who need sponsorship for work authorization, now or in the future,
are not eligible for hire for this role. DHL is an equal opportunity employer and
believe we will gain through the recruitment and development of staff who
represent the broad diversity of the Canadian workforce. 

Facts and Figures

  • Working Hours

    37.5 hours per week

  • Business Unit

    DHL Global Forwarding Canada

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only