OCC Desk Specialist - Mississauga, ON

Mississauga, Ontario, Canada DHL Global Forwarding, Freight req71049 06/12/2018

Job Summary:

Executes pricing

Validates adherence to standards and pricing instructions

Rolls-up bid input into country response

Executes country-to-country pricing, pricing campaigns, factor-based BC pricing (incl. setting up internal rates)

Supports Sales in selling/ securing OFR on country level in terms of providing adequate solution design, routing proposals and factor based pricing for prioritized opportunities

Supports in execution of commercial OFR strategy in country (e.g. filling campaign rate table)

Initiates risk taking process (e.g. escalation to OCC Team leader)

Principal Duties and Responsibilities:

  • Owns and maintains 'Country OCC tariffs'

  • Supports in execution of OFR and commercial strategy in local OCC

  • Drives competitive pricing

  • Executes pricing campaigns (e.g. seasonal offers)

  • Searches for best pricing solutions in order to maximize profitability of OFR

  • Provides pricing for Sales growth on country level (including standard factor-based pricing methodology), supports and follows up with Sales

  • Provides correct and timely feedback to GBT bids. Answers GBT and region to region pricing requests, from break-down of pricing instructions to roll-up of pricing input and submitting

  • Executes country bid response, in particular qualification of bids received, formulation of bid strategy, gathering and checking of pricing inputs, consolidates country bid response

  • Sets up and maintains Tier 4 approach to local in country BC Sales

  • Provides quick and aggressive responses to level 1 and 2 opportunities

  • Sets up tariffs to answer level 3 and 4 opportunities

  • Monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes)

  • Escalates need for decision making on risk taking through higher hierarchy levels

  • Adheres to and complies with rules and principles

  • Acts as OFR subject matter experts in trainings, for customer visits, local OFR conferences, etc.

  • Interacts with customers in alignment with Sales

Minimum Requirements (Education, experience and skills):

  • Deep knowledge of OFR forwarding business

  • Strong project management skills and ability to cope with multiple bids in parallel

  • Strong analytical skills and good communication skills

  • Commercial experience/capabilities

  • Ability to work under pressure

  • Strong problem-solving mentality

Work Authorization

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

Facts and Figures

  • Working Hours

    37.5 hours per week

  • Business Unit

    DHL Global Forwarding Canada

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only