Air Freight Manager

Miami, Florida, United States DHL Global Forwarding, Freight req76597 15/04/2019

Job Title:Head of AFR Product - Miami

Job Location: Miami, Florida

We have an exciting opportunity for a Head of AFR Product to own and manage customer accounts’ daily operations.  This position will be based at our Miami, Florida location. 

Key Responsibilities:

  • Defines, implements and executes AFR strategy in country
  • Manages and drives performance of AFR Product teams
  • Ensures effective end-to-end Capacity Mgmt (incl. optimization of procurement and consolidation) and negotiates key contracts
  • Is responsible for pricing and internal rates
  • Ensures implementation of BD opportunities within Miami scope
  • Drives implementation of AFR strategy for Miami station (translates requirements, implements, ensures realization of strategy and monitors)
  • Directs and controls activities performed to effectively manage end-to-end capacity for AFR (procure capacity, plan and control network)
  • Performs negotiation of key contracts with carriers
  • Ensures optimization of network procurement and implementation of all consolidation opportunities
  • Sets, communicates and follows KPIs to ensure constant improvement of capacity management
  • Creates, develops and maintains good relationships with service providers, while facilitating negotiations of best rates at country level
  • Escalates carrier performance issues when required
  • Directs and controls all pricing activities required
  • Supervises identification and implementation of new products within country
  • Supports Sales in interaction with key customers
  • Ensures efficient communication and information exchanges with Sales
  • Provides input on solution design and service elements
  • Ensures efficient communication and information exchanges with regional AFR mgmt
  • Sets and monitors objectives in terms of profitability maximization and volume growth (e.g. on ITM lanes)

Skills / Requirements:

  • Extensive knowledge of AFR forwarding business
  • Proven track record in people management role (leadership, motivation and people skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick
  • Medical, Prescription, Dental, and Vision plans
  • 401K plan with a match
  • Employee Discount plan
  • Tuition Assistance Plan

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Global Forwarding US

  • Travel Required

    Below 25%

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only