Manager of Strategic Customers (Sales) - Memphis,TN

Memphis, Tennessee, United States Global Forwarding Freight 30594 27. May, 2020
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Manager of Strategic Customers (MSC) - Memphis,TN


DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dp-dhl.karriere.de/en/career.html

We have an outstanding career opportunity for the senior commercial role of Manager of Strategic Customers (MSC)

General Summary:

The role of Manager of Strategic Customers (MSC) executes DGF’s country commercial growth strategy in specific assigned markets.  This senior commercial role is non-sector specific, rather market based on assigned geography.  Primary responsibilities includes prospecting, winning, and developing mid to large market specific logistic customers with transportation spend in excess of 500k (Strategic Customers).

Specific Responsibilities:


  • Direct selling role of DGF’s logistic services to mid/large strategic customer/prospects
  • Responsible for achievement of annual new business targets and related performance KPI’s
  • Operates within a defined geography, targeting all customer sectors
  • Serves as primary commercial contact for customers which are being targeted, and those managed within related portfolio
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
  • Acts as trusted logistics partner to DGF’s strategic customers and prospects, by engaging in creative logistic solution design to optimize logistics services for our clients
  • Ensures that activities are aligned with country/region/station commercial strategy


Skills & Qualifications:

  • Typically requires BS/BA in related discipline and 8-12 years of experience in related field or MS/MA and generally 5-7 years of experience in related field
  • 3-5 years logistics industry experience preferred
  • Direct B2B selling experience in logistics, with demonstrated selling success
  • Proven track record of collaboration, working across all levels of operations management, product management, bid management teams, and a global network to ensure a positive customer experience
  • Excellent communication and presentation skills
  • High degree of self-confidence, initiative, and commitment
  • PC literate, excellent organizational, communication incl. telephone and writing skills

Why join DHL Global Forwarding?



We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html



Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.  At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.


As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service


Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility


About DHL Global Forwarding (DGF):


DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.


We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.



Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Facts and Figures

  • Working Hours

    40

  • Business Unit

    Air Express International USA, Inc.

  • Travel Required

    less 50%

  • Employment Type

    Permanent Full-Time

  • Shift Requirement

    Day Time Only

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn