Customer Service Operations Agent- MEM

Memphis, Tennessee, United States DHL Express req48577 06/11/2017
Apply Later

DHL currently has an opening for a Field Service Agent at our Memphis , TN facility.The Service Agent will work to provide operational support  to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. The Service Agent will also ensure compliance with safety, security, regulatory, and company policies.

Key Accountabilities:
Provides operational support for the Service Center.

-Assist customers with document shipment and pick up.
-Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information.
-May process or prepare import/export documentation and assist in the customs clearance process.

Key Qulaifications:
-HS diploma or GED required.
-Generally 1-3 years of experience in area of responsibility.
-Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
-Previous experience in industry preferred
-Previous customer service experience preferred
-Strong computer skill required
-Exceptional ability to multi-task required 

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here.

Facts and Figures

  • Working Hours

    Mon- Fri /6 PM-12 AM

  • Business Unit

    DHL Express US

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Part-Time

  • Work Permit Required


  • Shift Requirement


Apply Later