System Support Specialist - IT

Mechanicsburg, Pennsylvania, United States Deutsche Post DHL Group req83426 10/09/2019

DHL is offering one exceptional candidate the chance to support all production systems running in IT Services at our Mechanicsburg, PA datacenter.In this role, you will be responsible for first line operational support in a Tier 3 server team.You will provide proactive maintenance and administration of computer hardware, software and operational tools.

Your Background Includes: 

·2 or more years of experience in an IT infrastructure environment, or equivalent education in a related field

·Systems support experience with Windows Server 2008/2012/2016/2019

·Working knowledge of NTFS/share permissions and DFS namespaces

·Powershell scripting or ability to learn it

·Comfortable providing entry-level support in a large and diversified VMware environment

·Experience in large and complex hosting environments

·Ability to solve problems quickly and effectively

·Ability to handle multiple tasks in an extremely fast-paced environment

·Must be detail oriented, committed to deadlines, and have solid verbal and written communication skills

·Strong interpersonal skills and ability to work well within a team

·Experience working with Global ServiceNow in an ITIL environment preferred

In Your Day To Day Role, You Will:

·Love your job!

·Document best practices and adhere to formal standards and processes

·Gather, asses, and communicate critical information to a broad set of teams

·Assist with production and project management activities

·Provide 3rd level support of systems running in IT Services

·Maintain effective relationships with customers

·Champion continuous improvement and innovation

·Understand and follow DPDHL Business Knowledge

·Contribute to the maintenance and installation work in IT Operations.

·Use system and network management tools to collect performance statistics

·Investigate minor security breaches and assist with defining user access rights and privileges

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

Facts and Figures

  • Business Unit

    IT Services Americas

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required