Key Account Manager Warehousing

Manama, Bahrain Global Forwarding Freight 51165 9. November, 2020

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

However we are an organization that is not just moving goods around but we have a very clear purpose, we are: Connecting People. Improving Lives.

We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean and road freight specialist.

We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Currently we are looking for Key Account Manager who will be a direct link between DPDHL and our customers.

If yes, please read on.

Your task will be:

·Developing a solid and trusting relationship between major key clients and company

·Resolving key client issues and complaints

·Developing a complete understanding of key account needs

·Anticipating key account changes and improvements

·Managing communications between key clients and internal teams

·Managing account team assigned to each client

·Strategic planning to improve client results

·Negotiating contracts with the client and establishing a timeline of performance

·Establishing and overseeing internal budgets with the company and external budgets with the client

·Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

·Collaborating with the sales team to maximize profit by up-selling or cross-selling

·Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

·Meeting all client needs and deliverables according to proposed timelines

·Analyzing client data to provide customer relationship management

·Expanding relationships and bringing in new clients

Your profile should look like:

·Able to multitask, prioritize, and manage time efficiently

·Contractual Management, understanding of legal framework and liabilities to minimize risk exposure.

·Good knowledge of warehousing solutions and ability to manage operations or third party suppliers

·Goal-oriented, organized team player

·Encouraging to team and staff; able to mentor and lead

·Self-motivated and self-directed

·Excellent interpersonal relationship skills

·In-depth understanding of company key clients and their position in the industry

·Eager to expand the company with new sales, clients, and territories

·Able to analyze data and sales statistics and translate results into better solutions

·Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred

·Four to five years’ previous work experience in sales, management, key account management, or relevant experience

·Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

·Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.

·Strong negotiation skills, with ability follow-through on client contracts

·Ability to multitask and manage more than one client account

·Proven results of delivering client solutions and meeting sales goals

We offer:

  • Unique international strong brand spirit of DHL
  • Employer who respect employees and help manage your time at and away at work to achieve work/life balance
  • Strong team with interaction with people from all over the world
  • Flexible working hours  with possibility of occasionally working from home upon agreement
  • Possible further career development
  • Competitive salary

If this is something you would like to do, don’t hesitate and start your application.

Application deadline is till 23, November 2020.

Facts and Figures

  • Business Unit

    Danzas Bahrain WLL

  • Employment Type

    Permanent Full-Time


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn