Customer Service Executive (Macau)

Macao, , Macao DHL Express req76698 17/04/2019
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Working location: Macau 

Reporting to Customer Service Supervisor, you will be responsible for delivering quality customer service to both walk-in and account customers.

Job Duties

  • Maintain the daily operation of service counter and provide quality customer service
  • Handle incoming calls and email from customers for enquiries and complaints
  • Handle walk-in customers for shipment drop-off & collection Handle order booking, shipments clearance, undeliverable shipments and shipments trace & track
  • Provide after sales service to customers by register special pre-alert and follow up special request from customer 
  • Proactive to promote cash shipment, value added services and sales promotional programs to all walk-in customers  

Requirements

  • Macau ID holder is a MUST
  • High school or post-secondary school graduate
  • Minimum 2 years related working experience in customer service / retail field, experience in CS counter/ contact centre is an advantage
  • Effective interpersonal, communications, problem solving and telephone handling skills Self-motivated, customer focused and able to work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills
  • Fresh graduate of Bachelor degree with part-time job / internship experience in customer services will also be considered

Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    None

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