Expert Agent Customer Support

Maastricht, Limburg, Netherlands DHL Express req80940 10/07/2019

Are you a Customer Service Expert and interested to work at the
most international company? We are looking for you!

The DHL team comprises over 510,000 people in practically every country on the planet. And yet they all have one important thing in common : The Customer.
That’s because although logistics are what drives our world, people are what connect it.
Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives.

Your business area
As an Expert Agent Customer Support you are the main point of contact for DHL’s customers.
You build and maintain strong relations with these customers to secure an outstanding service and provide good quality details with high customer satisfaction.
For customer issues that impact the ‘order to cash’ process, you are the case report and your aim is to solve the issue online or report it adequately into the system to ensure correct follow up by the second line team.

You handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call center environment. To provide high customer quality standards and, enable effective accounts receivable collection. You handle the most complex escalations and manage their resolution.
Customer satisfaction is your main goal. 

Your profile

  • Preferred customer service experience or similar experience for at least three years
  • Secondary school
  • Typing skills
  • Multi lingual (Dutch/English/Italian, French/English/Italian or French/Italian/German) Mastery of one of these 3 language combinations is a prerequisite for applying.
  • Good telephone conversation /handling skills
  • Good communication skills, great customer orientation and empathy
  • Team player
  • Sensitive to cultural specifics 

Your benefits

We offer a benefits package that includes a competitive salary (grade O), bonus incentives and a pension scheme based on a defined contribution plan. In addition, we offer a wide range of employee benefits, such as discounts for various insurances, (leisure) activities and products. Furthermore you will have access to comprehensive learning programs and international career opportunities.

Interested in this opportunity? Please apply before 31/07/2019
including a motivation letter, CV and references. 

We are looking forward to your application!

Facts and Figures

  • Working Hours

    38 uur per week

  • Business Unit

    DHL Express Netherlands

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only