Advanced Duty Collections Agent - Benelux & Switzerland

Maastricht, Limburg, Netherlands DHL Express req73470 06/02/2019
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PURPOSE OF THE JOB

To actively manage and coordinate Cash collection and QH for an assigned Duty VAT Cash sh.piments in alignment with DP DHL
process guidelines and policies in an efficient and cost effective manner.
To provide high customer quality standards and, enable effective Duty/VAT receivable collection

KEY ACTIVITIES

Customer (business role external)

- To actively manage and coordinate Cash collection and QH for an assigned Duty VAT Cash shipments
- in alignment with DP DHL process guidelines and policies in an efficient and cost effective manner.
- To provide high customer quality standards and, enable effective Duty/VAT receivable collection

Stakeholder (business role external & internal)
- To coordinate resolution of customs disputes according to escalation procedures
- To contribute knowledge and expertise toward resolving reoccurring ADC issues
- Constant communication with OPS SVC's and Gateways where shipments are being held for payment
- Main stake holders in this process are Customs, H&G, OPS, Billing, Customer Service, AR, GL

Process
- Active knowledge and understand of end - to - end shipment process including system that are being used
- Primary focus on Duty/Vat inbound charges
- ADC and applicable treatment plan process
- Incoming call processing
- Outgoing call processing

FUNCTIONAL EXPERIENCE

- Good telephone conversation/handling skills
- Effective communication and conversational skills
- High customer focus and service orientation
- Advanced MS office knowledge
- Intermediate Presentation skills

INDUSTRY EXPERIENCE

- Previous Call center/Customer facing experience is preferred

EDUCATION/QUALIFICATION

- Local language(s) / Multi lingual (in Shared Service environment)
- Intermediate level of English & French knowledge (DPDHL Business Language) preferred
- Secondary school

Facts and Figures

  • Working Hours

    38

  • Business Unit

    DHL Express Netherlands

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    No

  • Shift Requirement

    Day time only

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