Advanced Duty Collections Agent - Benelux & Switzerland

Maastricht, Limburg, Netherlands DHL Express req73470 06/02/2019

Are you a customer service expert and interested in working in the most international company? Then we are looking for you!

The DHL team comprises over 510,000 people in practically every country on the planet. And yet they all have one important thing in common: The Customer.
That’s because, although logistics are what drives our world, people are what connect it.
Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives.

Your business area

As an Advanced Duty Collections Agent you actively manage and coordinate cash collection and query handling for an assigned Duty VAT Cash shipments. Of course this will be managed in alignment with our process guidelines and policies in an efficient and cost effective manner. Your aim is to provide high customer quality standards and enable and effective Duty/VAT receivable collection. You will be working from our office in Maastricht, The Netherlands.

As a stakeholder you will coordinate resolution of customs disputes according to escalation procedures. You also contribute knowledge and expertise toward resolving reoccurring advanced duty collection issues. Therefor you will constantly communicate with Operations, Service centers and Gateways where shipments are being held for payment. Your main stake holders in this process are the End consumer, DhlCustoms department, Operations, Billing, Country management, Customer Service, Accounts Receivables and GL.

What are we looking for?

  • Multi lingual preferably combinations of Dutch-French-German or Dutch-French-Italian

  • English on a basic level

  • Customer service experience in- and outbound for at least 6 months

  • Secondary school degree (economics, finance and/or business administration)

  • Good telephone conversation/handling skills and typing skills

  • Good communication and presentation skills, great customer orientation and empathy

  • Team player and sensitive to cultural specifics 

  • Advanced MS office knowledge

What are your benefits?

  • A job in dayshifts from Monday to Friday (no night and weekend shifts)

  • A competitive salary, bonus incentives and a pension scheme based on a defined contribution plan

  • A wide range of employee benefits, like discounts for various insurances, (leisure) activities and products

  • Access to comprehensive learning programs and internal/international career opportunities

  • Fulltime or part-time assignments available

Interested in this opportunity? Please apply using the button.

We are looking forward to your application!

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express Netherlands

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only