Business Development Director, Americas

Los Angeles, California, United States Global Forwarding Freight 23208 13/02/2020
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Job Title:Business Development Director, Americas

Job Location: Newark, New Jersey


As a Sales Executive you will use a consultative selling strategy to understand the customers’ business, including their current situation and their future direction, and to propose a series of solutions and capabilities that exceed their needs and enhance their ability to drive improved business results.

Key Responsibilities:

  • Develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
  • Manages a defined portfolio of customers and secures them for a lasting relationship within the region.

  • Responsible for establishing customer business profiles and customer requirements.

  • Work with other DHL divisions for end-to-end supply chain solution design

  • Work with internal departments such as Product, Finance, First Choice to satisfy customers’ needs and make sure service is provided effectively.

  • Conduct corporate customer meeting/sales visits (potential & existing) and present company capabilities.

  • Lead market profiling and corporate customer/competitor research and analysis activities to understand and identify market opportunities and challenges.

  • Develop effective pricing strategies to sustain profitable growth.

  • Develop and deliver winning rate and solution strategy on RFQ’s/tenders/bids.

  • Responsible for achieving Corporate Customer business targets and KPIs.

  • Analyze costs and cost structure and implement improvement measurement and actions.

  • Participate in the preparation of SOPs

  • Support the development of a high performance service culture within the countries in the AM Region.

  • Plan, organize and lead and efficient and effective virtual team of Business Development / Key Account Managers in Country.

    Skills / Requirements:


  • Management& Decision Making

  • Planning and Organization

  • Technology Industry Knowledge and Expertise

  • Forwarding Services Knowledge and Expertise

  • Customer Relationship Management

  • Cross cultural management experience

  • Excellent communications skills

  • Commercial/Sales knowledge and experience

  • Interpersonal skills

  • Influencing skills

  • Negotiation skills

  • Solution design and process mapping skills

    WHY JOIN our DHL team?

    At DHL, you will be part of a strong team that respects its’ employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

    In addition, DHL offers the following:


  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan


    We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html


    Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.At DGF, we don’t build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of. 


  • As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.



  • We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:


  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service

    Our Vision: The Logistics Company for the World
    Our Mission: Excellence. Simply Delivered.
    Our Purpose: We connect people, improving their lives.
    Our Values: Respect & Results
    Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

    About DHL Global Forwarding (DGF):

    DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

    Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

    We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

    DHL Global Forwarding is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Work Authorization:

    DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.







DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Facts and Figures

  • Working Hours

    40

  • Business Unit

    Air Express International USA, Inc.

  • Travel Required

    less 50%

  • Employment Type

    Permanent Full-Time

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