SERVICE POINT ADVISOR

DHL Express 20005A7 15. October, 2020
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IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

We are seeking a well-groomed, energetic and experienced receptionist with a passion for customer services and sales. Reporting to the Supervisor, you will meet and/or exceed determined sales and retail KPIs.

Key Responsibilities

•Assist walk-in customers in a prompt, professional and courteous manner.

•Ensure that customer service administrative tasks are completed on a daily basis.

•Maintain the existing customer base by building customer loyalty through an efficient service, effective problem solving and customer care, maximizing all potential opportunities for shipment and revenue growth.

•Responsible for the handling and banking of cash, ensures that a cash control sheet completed daily. •Security Inspect 100% of walk-in and account shipments on all shipments.

•Responsible and accountable for generating direct revenue with the Service Point.

•Ensure the correct solution is provided to the customer’s enquiry and propose the most appropriate DHL offering to the customer.



Minimum Requirements

Education and experience

  • University degree and relevant commercial
  • Excellent written and verbal communication skills
  • Proficient in MS Office products
  • Previous retail/receptionist experience
  • Must be proficient in english and french
  • 1-2 years sales experience.

Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn