Operations Supervisor, Customs Clearance

Lamphun, Changwat Lamphun, Thailand DHL Express 20007RX 10. November, 2020
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  • Implement customs plans and processes to optimize service and cost performance in the customs clearance activities
  • Provide input to planning and directing flow of air and surface traffic to/ from foreign destinations to ensure customs clearance is completed in a timely and efficient manner
  • Control shipped items, shipping validity dates and debits and duties/ tariffs at government institutions
  • Implement customs entries, classify goods based on information provided by customers and perform customs security filing
  • Complete post clearance modification, implement inbound and outbound documentation, archive customs documents and update customs shipment information and physical status
  • Compute duties, tariffs, price conversions, weight and volume of merchandise exported/ imported to/ from foreign destinations
  • Provide pricing and margin guidance, support on bids, RFQs and customer presentations
  • Analyze, resolve customer issues, handle and appropriately solve incidents such as escalations/ disputes raised by internal or external customers
  • Monitor latest regulation updates and ensure adherence to compliance standards, legal requirements and import/ export control legislation
  • Pursue activities for issuing and controlling import licenses, and processes and controls of the export area
  • Work with counterparts in customs authorities and government bodies for running smooth operations and to meet regulatory compliance
  • Contribute to develop and consistently implement workflow models between central customs operations and transactional operations teams
  • Resolve and analyze issues in day-to-day delivery, and implement practices and quality standards for customs focusing on increasing effectiveness and efficiency, and controlling costs
  • Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
  • Research, identify and obtain the permits, licenses, and certificates required for customs clearance and general customs formalities
  • Advice customers on legal (e.g. trade compliance - shipments to sanctioned countries) and customs topics
  • Contact customs authorities


  • Bachelor Degree
  • 6 years experienced in Customs Clearance
  • Communications skills

Facts and Figures

  • Travel Required

    <25% ของเวลา

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn