Service Centre Manager
Operations Centre Management
Manage the measurement, monitoring and actions for improvement
Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments
Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image
Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
Oversee Security practices to ensure policies and business needs are met
Alignment with Regional Direction
Roll out projects to address regional and network imperatives and programmes
Implement the Operations component of Annual Operating plans in tandem with the Regional strategies
Ensure operational practices and procedures are compliant with regional and network operation policies
Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
Develop IKOs/KPIs with team members and monitor individual performance.
Consult performance appraisal.
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
Identify training needs and opportunities to develop a highly skilled functional department.
3 years DHL experience including a proven Supervisory role
Facts and Figures
<25% of the time
I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.
Current Employee – Project Manager in Bonn