Service Centre Manager

Operations Centre Management

• Manage the measurement, monitoring and actions for improvement

• Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments

• Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image

• Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.

  Security Management

• Oversee Security practices to ensure policies and business needs are met

  Alignment with Regional Direction

• Roll out projects to address regional and network imperatives and programmes

• Implement the Operations component of Annual Operating plans in tandem with the Regional strategies

• Ensure operational practices and procedures are compliant with regional and network operation policies

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

• Develop IKOs/KPIs with team members and monitor individual performance.

• Consult performance appraisal.

• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.

• Identify training needs and opportunities to develop a highly skilled functional department.

• 3 years DHL experience including a proven Supervisory role