Country Global Account Manager

Jakarta, Jakarta Special Capital Region, Indonesia DHL Express 200000E 10/01/2020
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Role Summary:

To develop and manage the sales territory effectively in order to exceed the assigned sales budget. Seek and identify opportunities in capturing new business.

Main Responsibilities:

  • Identify, establish and manage multi-tier relationships across customer and DHL organizations'  to ensure a long-term business partnership and achievement of corporate goals
  • Build and maintain executive relationships within the designated GMNC Customers’ accounts
  • Lead and manage customer presentations and proposals
  • Establish clear understanding of customer expectations and requirements
  • Provide customer oriented service at all times relating to specific sales and customer expectation issues
  • Plan & co-ordinate activities and programs to retain and develop sustaining sales revenue
  • Develop and manage after sales strategy for each of the designated account customers
  • Provide customer account revenue and activity reporting, as required by the Management team
  • Participate in and contribute to the development of strategies and approaches to maintain, protect, improve and grow account sales & portfolio
  • Keep current and provide country GMNC Customers strategy in line with country level business plans, ensuring profitable revenue growth
  • Provide country inputs to the development of account strategies
  • Implement agreed account sales and customer acquisition strategies set by the regional account team, ensuring targeted revenue and profitability levels are in line with agreed business plans
  • Drive sales improvement through regionally harmonized processes
  • Contribute to the regional bidding or RFQ process when requested


  • Minimal Bachelor Degree, preferably in Economics or Business with broad knowledge of Sales
  • 5 years corporate consultative / solution based sales experience in a service-related industry
  • Experience in managing and developing accounts of greater than USD1 million per annum
  • Analytical and problem solving skills, excellent interpersonal and communication skills
  • Able to work in a team and has a good organization skills
  • Able to manage, develop relationship and negotiate at all levels of management
  • Must be innovative, good communication, presentation and analytical skills
  • Fluency in English (written & spoken)
  • Computer literacy in particular MS Office, Excel, Word & Power point

Facts and Figures

  • Travel Required

    >75% of the time

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