Service Quality and Operations Programs Supervisor
·To lead and manage the team of Service Quality and Ops Programs Specialists and Operations Trainer in driving improvements in operational performance and deployment and utilization of Operations Programs and conducting Operational Functional (CIS) Trainings.
·To develop short and long term business objectives to meet operations strategic imperatives, and to provide guidance and expertise to the Operations Director and Operations Management in order to improve service and performance.
·To act as a business owner of Operations Programs and to support and guide other functions’ business systems that are related to operations processes and to supervise deployment of global and local Operations Programs, tools, applications and systems.
·To plan, supervise and execute on-site Country Global SOP audits and reviews and to act as a country lead for Regional Global SOP reviews and to provide Global SOP expertise to all country, region and global functions to improve compliance to global operational standards.
·To supervise Service Quality team, timely and accurately execution of performance reports and to also develop Service Quality team in order to meet technical capability and skills to measure, analyze, improve and track operational performance.
·To manage the coordination of Customer Operations (COG) Business Projects, Operational Service Information, Network Alerts and daily operational updates and to maintain and improve Data Quality by leading the execution of Data Quality reports and supervising the maintenance of Global Reference Database and Operational Capability systems and tools.
·To supervise execution of Operation’s functional (CIS & non-CIS) trainings conducted by the Operations Trainer.
·Bachelor degree in related fields such as Business, Economics, Mathematics, Engineering, Statistics etc.
·Excellent command of both written and spoken English
·Min. 5 years of work experience
·Ability to manage multiple programmes/projects under sustained pressure
·Effective analytical problem solving skills, high-level reasoning, listening, decision-making and negotiation skills
·Proven project/programme management experience
·Proven analytical skills/certification of Service Quality tools and training will be an advantage
·Advanced knowledge of standard MS Office applications (especially Excel and PowerPoint)
·No military obligations for male candidates
“DPDHL is an equal opportunity employer and promotes diversity in the workplace.”
Facts and Figures
DHL Express Turkey
Work Permit Required