First level support Key User - IBM

Hungary DHL Supply Chain req83454 11/09/2019

DHL is the global market leader in supply chain services including international express, overland transport, air-, ocean freight and contract logistics. Part of Deutsche Post, DHL offers a full range of customised solutions - from express document shipping to retail distribution and after sales support. DHL Supply Chain is the leading provider of supply chain management services in Hungary, serving the consumer goods, technology and industrial products sectors with a variety of services. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management. 

We are seeking for a First level Support Key User to our new client IBM to support the Global Control Tower.
We are the lead logistic provider of IBM. Our department is managing one of the most complex and most challenging service in the EMEA region.

Key responsibilities: 

•User account management, end user support,
•Monitoring WMS and TMS systems, ticket handling, logistic flow setup,
•E2E 1st level support on EDI and Webservice communications, VPN/network connectivities EMEA wide,
•Supporting Control Tower operation in system related issues,
•Master Data coordination,
•Organazing changes in all involved systems with customer, suppliers and subcontractors,


•Advanced/Fluent English communication level both written and oral,
•Experience in ticketing system(s)/in service desk-support operation,
•Confident MS Office application user, especially in Excel: experiance using on a day to day bases; basic formulas (vlookup,flookup,concatenate, left,right, etc.),
•Experience in the field of Logistics user knowledge in WM/TM systems is an advantage. 

What we offer: 

•Detailed training on DHL customers and products,
•Dynamic and diverse team,
•Stable multinational company background,
•Modern working environment, brand new office,
•Internal development opportunities,
•Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days, benefitial holiday possibilities),
•DHL employment contract from the beginning,
•DHL is an equal opportunity employer, open for all ages,
•Cafeteria system even during probation period,
•Come by bicycle, you will have your own locker and option for a refreshing shower before work.

Facts and Figures

  • Business Unit

    DHL Supply Chain Hungary

  • Employment Type

    Permanent Full-Time

  • Work Permit Required