Customer service representative - French speaking

Hungary DHL Supply Chain req82218 06/08/2019
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DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join to our  French Speaking Customer Service Representative and be part of our winning team!

Key responsibilities:

•Logging customer orders and following them up in SAP; 
•To professionally and efficiently interact by customer queries: e-mails, orders and calls;
•To follow up emails, queries/orders/deliveries according to the customers WI;
•Tracking the complaints and claims from the start till completion;
•To support warehouses, customers in a professional and friendly manner;
•To investigate complex cases, shipments, requests and any type of logistic challanges with the warehouses;
•Facilitating to find a solution for escalations, challanges;
•Using customer’s and DHL owned systems according to the customers Work Instructions.(WI)

Requirements:

•Applicable only for EU citizens;
•Fluency in French, English is an advantage;
•Secondary education (accounting, financial background is an advantage);
•Very strong customer focus;
•Good communication skills;
•PC literacy with good working knowledge of Microsoft applications; 
•SAP or system knowledge is an advantage.

What we offer:

•Weekly 1 day Home Office, after your probation period;
•Detailed training on DHL customers and products;
•Dynamic and diverse team;
•Stable multinational company background;
•Modern working environment, brand new office;
•Internal development opportunities;
•Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days); 
•DHL is an equal opportunity employer;
•Cafeteria system even during probation period;
•Come by bicycle, you will have your own locker and option for a refreshing shower before work.


Facts and Figures

  • Business Unit

    DHL Supply Chain Hungary

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

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