Customer service representative - Dutch speaking

Hungary DHL Supply Chain req79769 14/06/2019

DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join to our  Dutch Speaking Customer Service Representative and be part of our winning team!

Key responsibilities:

•Logging customer orders and following them up in SAP
•To professionally and efficiently interact by customer queries: e-mails, orders and calls
•To follow up emails, queries/orders/deliveries according to the customers WI
•Tracking the complaints and claims from the start till completion
•To support warehouses, customers in a professional and friendly manner
•To investigate complex cases, shipments, requests and any type of logistic challanges with the warehouses
•Facilitating to find a solution for escalations, challanges
•Using customer’s and DHL owned systems according to the customers Work Instructions (WI)


•Fluency in Dutch, English on a conversational level
•Secondary education (accounting, financial background is an advantage)
•Very strong customer focus,
•Good communication skills
•PC literacy with good working knowledge of Microsoft applications, 
•SAP or system knowledge is an advantage

What we offer:

•Weekly 1 day Home Office, after your probation period
•Detailed training on DHL customers and products
•Dynamic and diverse team
•Stable multinational company background
•Modern working environment, brand new office
•Internal development opportunities
•Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days)
•DHL is an equal opportunity employer
•Cafeteria system even during probation period
•Come by bicycle, you will have your own locker and option for a refreshing shower before work

Facts and Figures

  • Business Unit

    DHL Supply Chain Hungary

  • Employment Type

    Permanent Full-Time

  • Work Permit Required