Customer Service Coordinator - English speaking

Hungary DHL Supply Chain req72771 21/01/2019

DHL Supply Chain is the leading provider of supply chain management services in
Hungary, serving the consumer goods, technology and industrial products sectors
with a variety of services. These include distribution centre management,
global inbound management of components to production lines, co-packing, and
inventory management.

Join to our  Customer Service Coordinator position and be part of our winning team!

Key responsibilities: 

•Professionally and efficiently answers customer queries: mainly in written by e-mails, orders, online chats, occasionaly phone calls
•Provides professional technical support to consumers based on strong product knowledge,
•Uses customer's and DHL owned systems according to the customers work instruction,
•Follows up emails, queries/orders/deliveries according to the customers work instruction
•Tracking and investigates challanging cases, shipments, requests from the customer
•Communicates with central/local/satellite warehouses in a professional and friendly manner, escalates issues to higher level
•Facilitating to find a solution for any escalations, challanges

What we offer:
•Home Office possibility, after your probation period
•Detailed training on DHL customers and products
•Dynamic and diverse team
•Stable multinational company background
•Modern working environment, brand new office
•Internal development opportunities
•Extra benefits (discounted fee to Gilda Max network, AYCM offering, fruit days, pizza days, benefitial holiday possibilities)
•DHL is an equal opportunity employer
•Cafeteria system even during probation period
•Come by bicycle, you will have the option for a refreshing shower before work

Working hours:

• customised schedule (office hours or shift work)
• full time  and part-time (4-6 hours a day) positions


•Applicable only for EU citizens
•Good verbal and written skills in English
•Secondary education (accounting, financial background is an advantage)
•Very strong customer focus,
•Good communication skills
•PC literacy with good working knowledge of Microsoft applications, 
•Any system knowledge is an advantage

Facts and Figures

  • Business Unit

    DHL Supply Chain Hungary

  • Employment Type

    Permanent Full-Time

  • Work Permit Required