Customer Service Representative (Customer Contact Centre) - 5 days work

DHL Express 19000AT 14/10/2019
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS   

  • Working Location: Kowloon Bay
  • Working Hours: Normal Shift: Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 42.5 hours per week)/ Fixed Shift: Mondays - Fridays 1:30 p.m. - 10:30 p.m.
  • Responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.




YOUR PROFILE

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • More than 1 year customer service experience, preferably in contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus with good telephone manner
  • Good interpersonal and communication skills
  • Good team-spirit and problem solving skills
  • Self-motivated and able to work under pressure
  • Basic PC knowledge and good typing skills
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programm
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    <15% of the time

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