Telesales Executive

Hong Kong SAR DHL Express req74108 06/03/2019
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Working Location: Kowloon Bay

Reporting to Telesales Manager, you will be responsible for:

Responsibilities:

  • Promote and sell DHL products & services and achieve business targets, growth and KPIs as assigned
  • Acquire new customers, grow customer base and develop new business
  • Retain existing customers and maximize business potential
  • Daily contact to customers through outbound and inbound calls initiatives
  • Handle price and contract request from customers
  • Support and participate in business programs
  • Maintain customer business information, and update business activities in CRM system

Requirements:

  • HKALE / HKDSE or equivalent with full certificate with minimum 5 years’ experience / Diploma holder or above with minimum 2 years’ experience in sales or customer services. Bachelor degree holder with less experience will also be considered
  • Strong in problem solving skill
  • Excellent telephone manner and handling skill
  • Well organized and good at process oriented
  • Customer centric and result oriented
  • Familiar in industry knowledge, logistics industry is preferred
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skill including MS Word and Excel
  • Able to work in a dynamic environment

Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    None

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