Technical Analyst, Service Management

Hong Kong SAR DHL Express req82652 19/08/2019

Working Location: Kowloon Bay

Reporting to the Senior Manager, Service Management, you will be responsible for providing technical support in IT infrastructure to ensure the functionality and accessibility in DHL local office and remote sites.


  • Provide support and ensure the functionality and accessibility of all IT infrastructure, including server, telecommunication, PC and other peripherals (such as scanners, printers), and handheld units
  • Plan new or expansion of telecom infrastructure (LAN, WAN, WLAN, telephony), server (Wintel and Linux) to handle increasing business and an expanding user base within the context of relevant Global / Regional policies and procedures
  • Respond to the problems raised from Help Desk for local office and remote sites user support
  • Deploy and commission new telecom equipment and servers, including the installation of operation systems and other software
  • Install and update all anti-virus software
  • Ensure the compliance and implement IT security controls as according to Global / Regional / Local policies and standards
  • Prepare technical documentations
  • Provide onsite support at remote sites (include service centers and express centers) when required in non-office hour


  • Degree holder in Information Services or related disciplines;
  • Minimum 3 years relevant experience in a technical support role, experience in large corporate in logistics/ transportation industry or multinational companies is preferred;
  • Certificate holder of CCNP or MCSE is preferred;
  • Knowledge in telecommunication technology - networking (LAN, WAN, WLAN) and telephony system (PABX, Unified Communication), network security (Firewall, Intrusion Prevention)
  • Knowledge in Windows applications, Linux Operating System and applications, Microsoft Office products;
  • Experience in writing IT documentation is an advantage;
  • Strong communication and interpersonal skills with IT project management and foreigner vendor liaison experience;
  • A proactive problem solver with customer focused mindset
  • Good command of spoken and written English and Chinese

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required