Sales Support Coordinator (Relationship Sales Channel)

Hong Kong SAR DHL Express req78311 17/05/2019
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Working Location : Kowloon Bay

Reporting to Area Sales Manager, you will be responsible for providing quality after-sales services to our customers, such as proactive tracing of shipments, handling special requests and resolving their enquiries

Responsibilities:

  • Support Relationship Sales Channel (RSC) by working closely with Sales and liaising with other departments to meet customers' needs
  • Assist RSC to generate sales leads through the searching engines
  • Prepare sales contracts or related documents to customers and Sales
  • Work with Operations and Central Asia Hub for the space booking of heavy weight shipments
  • Assist in preparing monthly sales reports and provide support to other sales activities

Requirements:

  • Post-secondary education with English passed in HKCEE / HKDSE or equivalent
  • Minimum 1 year relevant work experience
  • Good interpersonal, communication and telephone handling skills
  • Self-motivated, customer focused and able to work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Familiar with MS Office applications, especially with knowledge of MS Excel


Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    None

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