Operations Support Agent

Hong Kong SAR DHL Express req19394 10/12/2018

Reporting to the Operations Supervisor, you will liaise and work closely with the operations team in order to provide clerical and documentation support of shipments entering and exiting the Central Asia Hub

  • Execute flight movement alerts, transmit shipment information and prepare flight documentations
  • Rectify and follow up on network on non-conforming shipments, e.g. Dangerous Goods, damaged and found shipments
  • Conduct and coordinate warehouse searches generated by network trace requests
  • Print shipment manifest for shipment lodgement
  • Prepare and handle the documentation for Dangerous Goods and Lithium battery.
  • Register, maintain and follow the trace in DHL application to resolve the Lost and Found shipment.


  • Secondary education with at least 2 years clerical or operations support experience
  • Previous work experience related to warehousing, distribution center, logistics, freight forwarding and airport operations is an advantage
  • Fair command of spoken English and Cantonese
  • Hands-on PC skills
  • Hardworking, attentive to details, patient with customer service sense
  • Willing to work on 24-hour shift duties

Facts and Figures

  • Business Unit

    DHL Aviation Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement