Operations Agent – Undelivery & Admin (HKC)

Hong Kong SAR DHL Express 19000CW 25. October, 2019
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

  • Screening, sorting and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling
  • Monitoring systems and assigning routes to responsible Couriers for efficient and timely operations
  • Handling shipment status enquiries by tracing inbound shipment for its proper delivery
  • Working closely with internal parties, such as Customer Service, Warehouse Team, etc. in order maintain excellent service quality
  • Preparing reports on outstanding orders, rescheduling, etc.
  • Handling administrative duties for service centre



YOUR PROFILE

  • HKCEE / HKDSE standard or the equivalent
  • 2 years of relevant experience
  • Good analytical skills and organized, with good telephone manner
  • Able to understand, speak and write simple English
  • Able to work in fast-paced environment and under pressure

OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programm
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn