Operations Agent – Undelivery & Admin (HKC)

Hong Kong SAR DHL Express req23596 10/12/2018

Working Location:           Cheung Sha Wan (HKC)

You will be responsible for:

  • Screening, sorting and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling
  • Monitoring systems and assigning routes to responsible Couriers for efficient and timely operations
  • Handling shipment status enquiries by tracing inbound shipment for its proper delivery
  • Working closely with internal parties, such as Customer Service, Warehouse Team, etc. in order maintain excellent service quality
  • Preparing reports on outstanding orders, rescheduling, etc.
  • Handling administrative duties for service centre


  • HKCEE / HKDSE standard or the equivalent
  • 2 years of relevant experience
  • Good analytical skills and organized, with good telephone manner
  • Able to understand, speak and write simple English
  • Able to work in fast-paced environment and under pressure

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement