Network Control Group Supervisor

Hong Kong SAR DHL Express req76305 09/04/2019

 Working Location : Chek Lap Kok

Reporting to the Network Support Manager.Supervises a team of Network Control Group Agents in shift to provide effective monitoring of flight movements, coordinate with airline / ramp handler to ensure 100% connectivity, prompt response to network requests and timely updates of service incidents for network visibility. Identifies and makes recommendations for service improvements.

  • Provide a tracing service for the network and interface with local country customer service on service issues and enquiries
  • Proactive and immediate network response
  • Proactive monitoring using Quality Control Center suite of application
  • Ensure 100% connectivity all inbound & outbound shipments
  • Communicate with airline / service provider to get information on flight incident
  • Work with airlines to implement outbound and inbound service enhancements


  • Diploma holder or equivalent
  • 2 years experiences, preferably within airline, transportation or logistics industry.
  • Software skills (Word, Excel, PowerPoint, etc.)
  • Communication skills (English), spoken and written

Facts and Figures

  • Business Unit

    DHL Aviation Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement