Network Control Group Supervisor

Hong Kong SAR DHL Express 200007F 14/01/2020
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Reporting to the Network Support Manager, you will supervise a team of Network Control Group Agents in shifts to provide effective monitoring of flight movements, coordinate with airline / ramp handler to ensure 100% connectivity, prompt response to network requests and timely update of service incidents for network visibility.


Main responsibilities will include:

  • Provide a tracing service for the network and interface with local country customer service on service issues and enquiries
  • Proactive and immediate network response
  • Proactive monitoring using Quality Control Center suite of application
  • Ensure 100% connectivity all inbound & outbound shipments
  • Communicate with airline / service provider to get information on flight incident
  • Work with airlines to implement outbound and inbound service enhancements



YOUR PROFILE

  • Diploma holder or equivalent

  • Minimum 5 years’ relevant working experience, preferably within airline, transportation or logistics industry with at least 2 years’ supervisory experience
  • Strong analytical and problem solving skills
  • Effective team management skills and excellent interpersonal skills
  • Good command of both spoken and written English & Chinese (both Cantonese and Mandarin)
  • Proficiency in MS office (MS Word, MS Excel, MS PowerPoint, etc.)
  • Shift duty is required

OUR OFFER

  • Strong career support in an international environment
  • Great culture and colleagues
  • Multifarious benefit programm

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

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