Network Control Group Agent

Hong Kong SAR DHL Express req7960 19/11/2018

Working Location :    Chek Lap Kok, DHL Central Asia Hub

Reporting to Network Control Group Supervisor, you will be responsible for -

  • Real time monitoring of both network and commercial flights to ensure on-time performance and coordination with airlines and ground handling agents for uplift status
  • Handling operational communications with other Hubs and Gateways
  • Monitoring uplift status of shipments which passes through Central Asia Hub, and supporting the execution of contingency actions as and when required
  • Adhering to standards and protocols of pre-alert, emails, and other shipment monitoring tools with the DHL network
  • Interfacing with local country Customer Services for network tracing and investigation of service performance issues


  • Post secondary education or Diploma holder or equivalent
  • Minimum 3 years' customer services or clerical experience or university graduate in Logistics or Transportation with some working experience
  • Experience in industry such as transportation, logistics, airlines, airport operations, freight forwarding or express is an advantage
  • Good typing skills and familiar with using MS Word or MS Excel
  • Fluent spoken English and Cantonese, Putonghua is preferred
  • Good analytical, telephone manner or customer services skills
  • Willing to work on 24-hour shift duties

Facts and Figures

  • Business Unit

    DHL Aviation Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement