Lead Qualifier

Hong Kong SAR DHL Express req71428 14/12/2018

Working Location:   Kowloon Bay 

Reporting to Telemarketing Manager, you will be responsible for lead acquisition, sales lead profiling and Multi-Channel customer re-qualifying through telephone calls, including cold calls.


  • Qualify suspects from various lead sources to acquire quality prospects and new customers for different sales channels
  • Identify potential Multi-Channel customers and rank up to other sales channels for business development
  • Handle sales enquiries from Multi-Channel customers to meet customers’ needs and expectations
  • Answer enquiries on direct marketing programs, collect market information and prepare performance reports to management
  • Handle relevant procedures on customer database maintenance in related systems
  • Adhere to Global Sales Process (GSP) standards in daily works with required procedures and processes
  • Update all activities interacted with customers in sales system (COMET)


  • Diploma holder or above with minimum 1 year experience in sales or customer service. Bachelor degree holder with less experience will also be considered
  • Good interpersonal, communication and telephone handling skills
  • Sales and results-oriented, pro-active, self-motivated and possess a positive work attitude
  • Well-organized, multi-tasking, able to work under pressure and tight schedule
  • Good command of written and spoken English and Chinese
  • Proficient in MS Office, especially Excel and Word

Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement