Customer Service Representative (Tracing Team) 5 days work

Hong Kong SAR DHL Express 19000GW 31/10/2019
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS   

  • Working Location: Kowloon Bay
  • Working Hours: Monday – Sunday, including public holidays 7:30 a.m. - 10:30 p.m. (5 days, average 42.5 hours per week)/ Monday – Friday, 1:30 p.m. - 10:30 p.m. (5 days, average 40 hours per week)
  • Responsible forproviding quality customer services to both local and overseas clients through 24-hours hotline. You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.



    YOUR PROFILE

                • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
                • More than 1 year customer service experience, preferably in logistic industry (Candidate with more than 3 years customer service experience will be considered as Customer Service Executive) 
                  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage 
                  • Good PC knowledge and typing skill with 40 wpm
                  • Effective interpersonal, communications, problem solving and telephone handling skills
                  • Customer oriented, flexible, initiative and able to work under pressure
                  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

                  OUR OFFER

                  • Strong career support in an international environment
                  • Great culture and colleagues
                  • Multifarious benefit programm

                  Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

                  We look forward to receiving your application!

                  Facts and Figures

                  • Travel Required

                    <15% of the time

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