Customer Service Representative (Tracing Team) 5 days work

Hong Kong SAR DHL Express req21730 10/12/2018
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Working Location : Kowloon Bay

Working Hours : Monday - Sunday, including public holidays 07:30-22:30 (5 days, average 44 hours per week)

Responsibilities:
You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.

Requirements:

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • More than 1 year customer service experience, preferably in logistic industry (Candidate with more than 3 years customer service experience will be considered as Customer Service Executive) 
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage 
  • Good PC knowledge and typing skill with 40 wpm
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, initiative and able to work under pressure
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

Facts and Figures

  • Working Hours

    44

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    Rotational

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