Customer Service Representative (Customer Contact Centre) (Fixed Shift)

Hong Kong SAR DHL Express req80230 26/06/2019

Working Location : Kowloon Bay

Working Hours : Monday – Friday, 1:30 p.m. - 10:30 p.m. (5 days, average 40 hours per week)

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You will handle customer enquiries, order booking and shipment tracing, as well as to solve the problems and complaints from customers.


  • Post-secondary education (English & Chinese passed in HKCEE / HKDSEE or equivalent)
  • More than 1 year customer service experience, preferably in contact centre environment
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Customer-focus with good telephone manner
  • Good interpersonal and communication skills
  • Good team-spirit and problem solving skills
  • Self-motivated and able to work under pressure
  • Basic PC knowledge and good typing skills

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement