Customer Service Executive (Key Account Support)

Hong Kong SAR DHL Express 19000D3 25. October, 2019
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.


Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

  • Working Location : Kowloon Bay
  • Working Hours : Monday to Friday 9:00 a.m. - 6:30 p.m. and Saturday 9:00 a.m. - 1:00 p.m. (average 38.33 hours per week)
  • Responsible for providing quality customer services to our key customers, such as handling all their enquiries and complaints, performing shipment tracing, preparing reports and conducting courtesy visits.





REQUIREMENTS

  • Post-secondary education or above
  • At least 3 years' customer service experience, preferably in service industry or customer service field
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer-focus, flexible, initiative and able to work under pressure
  • Good spoken and written English and Chinese, knowledge in Putonghua is an advantage
  • Good PC knowledge especially in MS Excel


OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Facts and Figures

  • Travel Required

    none

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I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn