Customer Service Executive (Key Account Support)

Hong Kong SAR DHL Express req23175 16/01/2019

Working Location : Kowloon Bay

Working Hours : Monday to Friday 9:00 a.m. - 7:30 p.m. and Saturday 9:00 a.m. - 6:00 p.m. (average 40 hours per week)

You will be responsible for providing quality customer services to our key customers, such as handling all their enquiries and complaints, performing shipment tracing, preparing reports and conducting courtesy visits.

Requirement :

  • Post-secondary education or above
  • At least 3 years' customer service experience, preferably in service industry or customer service field
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer-focus, flexible, initiative and able to work under pressure
  • Good spoken and written English and Chinese, knowledge in Putonghua is an advantage
  • Good PC knowledge especially in MS Excel

Facts and Figures

  • Working Hours


  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

    Day time only