Customer Service Analyst

Hong Kong SAR DHL Express req80900 09/07/2019
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Working Location :        Kowloon Bay

Reporting to the Customer Service Development Manager, you will assist to prepare and analyze customer service related data in order to plan, manage and execute service improvement programs/projects in maximizing customer satisfaction. You have to co-ordinate with relevant parties to ensure cross-functional change/improvement projects are implemented to match different segments of customer needs and differentiate our services against those of our competitors.

Requirements

  • Bachelor Degree in Statistic or Operation Planning or related disciplines is preferable;
  • Minimum 3 year’ experience in  service industry, project management and customer interface;
  • Experience in database management and data analysis is a must;
  • Strong PC skills in  MS Office and good knowledge in Access;
  • Good command of both spoken and written English & Chinese;
  • Good negotiation and interpersonal skills;
  • Experience in developing workforce management system will be an advantage.

Facts and Figures

  • Working Hours

    38.5/week

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    None

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