Credit Supervisor (Credit Control and Collection)

Hong Kong SAR DHL Express req77472 06/05/2019

Working Location: Kowloon Bay

Reporting to Credit Control and Collection Manager, you will manage a Credit Control and Collection team for assigned corporate customer accounts in Hong Kong and Macau.


  • Lead a team of credit agents to achieve payment collection targets
  • Monitor credit status of customer accounts and prepare credit assessments
  • Join customer visits with Commercial team to understand customer needs
  • Manage customer credit issues and provide solutions
  • Manage customer escalation and take charge of resolution
  • Prepare performance statistical reports and initiate actions for continuous improvement
  • Conduct regular process review to ensure adequate control in day to day operations


  • Degree holder with minimum 5 years’ experience in credit control or accounting field with customer interface exposure, with at least 2 years in supervisory role, preferably in logistics/ transportation industry or multinational companies
  • Solid experience in credit analysis and debt collection
  • Customer-oriented with strong business acumen and influencing skills
  • Effective team management skills and excellent interpersonal skills
  • Excellent analytical and problem solving skills
  • Able to liaise with external customers as well as internal parties and work under pressure
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills, experience in using accounting systems is an advantage

Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required