Analyst, Application Support

Hong Kong SAR DHL Express req76301 09/04/2019
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Working Location: Kowloon Bay

Responsibilities:

  • Assist Project Manager in developing and implementing the full software development life cycle (SDLC)
  • Develop and ensure quality delivery of local programs to meet stakeholders’ requirements
  • Prepare technical documentations
  • Provide application support on daily IT related incidents, especially priority and critical outages
  • Monitor high priority service related incidents, conduct root cause analysis and deliver resolution to avoid recurrence of issues
  • Assist in global application deployment to local country
  • Provide support via phone calls and remote control when required in non-office hour


Requirements:

  • Degree holder in Information Technology or related disciplines
  • Minimum 3 years’ experience in developing, implementing and supporting IT applications, preferably in logistics/ transportation industry or multinational companies
  • Familiar with programming skills including Unix shell scripting, MySQL, PERL
  • Knowledge on PHP, ASP, MSSQL, JAVA, JSON and Informix 4GL will be an advantage
  • Good knowledge of operation systems, desktop systems, application environment and latest web technologies
  • Customer focused with good influencing skills
  • Good planning, organizing and analytical skills
  • Strong communication and interpersonal skills
  • Proactive and able to work independently
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)

Facts and Figures

  • Business Unit

    DHL Express Hong Kong

  • Travel Required

    No Business Travel

  • Employment Type

    Permanent Full-Time

  • Work Permit Required

    Yes

  • Shift Requirement

    None

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