Senior Contract Manager

DHL Supply Chain VN0100192 25. June, 2020
About us

DHL Supply Chain, part of the EUR 56.6bn DPDHL Group, is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Automotive, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.


-  To ensure the smooth operation of the warehouse, within the agreed financial budgets, to meet all the standards of operation as agreed with the customer through the use of DHL best practice whilst wisely utilizing agreed levels of resources.

- Ensure staff working to standard and strictly follow the working procedure to meet the KPI requirement..

* Accountabilities:

* Impact

- Customer satisfaction

- Customer retention - Customer / Stakeholder Customers

- Maintain good working relationships, Co-ordination, discussion and communication

- Deal efficiently with any queries that are raised by either the client, the customers, or transport contractor. Operations Manager

- Assist to meet performance targets.

- To direct Supervisors in their various duties and ensure that the work is completed within the required timescales and the quality standard determined by the internal and external customer, in accordance with DHL Methodology.

- Together with supervisors participate in problem solving and trouble shoot process improvement process Vender (warehouse provider, suppliers)

- Ensure all service provided meet DHL’s requirement Ground handling

- Ensure hand over processes of inbound stock and paperwork are normally operated Area Operations staff at all levels

- Daily working process review, discussion

- People management

- Local quality report 3. Problem Complexity / Process - Supervision of Operations

- Ensure inbound stock are recovered, “break bulked”, inspected and receive in the quickest, most efficient manner possible.

- Agree standards with the DC Manager and immediate manager in the areas of quality and productivity and advise your Supervisor of the required standards. Ensure that remedial action is taken to combat any weaknesses indicated by the Supervisor

- Manage despatch of outbound shipments from country operations to ensure timely departure.

- Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

- Monitor ground handler and warehouse provider performance and complete all necessary reports.

* Safely and Quality Assurance

-  Ensure safe working practices and environment within the shift.

- Ensure that the Supervisor and team maintains safe procedures of work that all equipment is in good working order. Promptly report defects to maintenance and hygiene is kept to a high standard

- Participate in DESC quality policy and initiatives e.g. ISO accreditation

* People Management

- Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department

- Monitor individual performance & KPI’s

- Consult performance appraisal

- Ensure that effective communication is maintained between Supervisor and all Staffs involved in the Warehouse. To develop and maintain good and effective team communication at all levels

- Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets

- Identify training needs and opportunities to develop a highly skilled functional department


- Software skills (Word, Excel, PowerPoint, etc.)

- Communication skills (English), spoken and written

- Leadership skills 

- WMS (Warehouse Management System) skills

* Expected years of experience

- 4-5 years operations experience, preferably within transportation or logistics industry

* Expected Educational Qualifications

- University and above

- First Aid certified

- Dangerous Goods Acceptance Certification (Preferred

Facts and Figures


I like working for DHL because it is the worldwide leader in logistics where customers and employees are always in focus.

Current Employee – Project Manager in Bonn