Unified Communications Engineer

Heredia, Provincia de Heredia, Costa Rica Global Business Services 26031 24/03/2020

DHL is hiring a Unified Communications Engineer to its Network Team in Heredia, Costa Rica.  You must have a cedula and be able to work in Costa Rica. You will love your job!

Your Background Includes:

  • Unified Communications Engineer

  • Voice over IP

  • video technologies

  • networks

  • Skype for Business

  • Audiocodes

  • gateways

  • SBCs

Your Day To Day Responsibilities Include:

  • Support department in the delivery of properly engineered solutions between DPDHL and 3rd parties

  • Provide problem solving and support for all intranet/internet services and liaising with appropriate external vendors to ensure all  services are maintained and operated to set service levels

  • Provide project support, technical consultancy, and implementation of solutions into the existing infrastructure

  • Gather customer requests and manage end-to-end delivery of the solution

  • Provide troubleshooting and support for services and liaising with stakeholders to ensure services are delivered within SLAs

  • Ensure all solutions implemented follow the agreed standards

  • Recommend new services and subsequent implementation into the infrastructure, ensuring minimum disruption and impact to the business

  • Stay abreast of current technological trends, identifying technologies and products consistent with global standards that can provide commercial benefit to the organization

  • Propose ideas to improve the service

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:  http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Facts and Figures

  • Business Unit

    DHL Information Services (Americas), Inc.

  • Employment Type

    Permanent Full-Time