Heredia, Provincia de Heredia, Costa Rica DHL Express req77523 21/05/2019


Department: Operations – Data Management

Area: Operations – Data Management

Would you like to start and develop a completely new Data Management Operational Team to exceed expectations of our customers? Are you a passionate Supervisor looking for autonomy and exciting career possibilities? Do you take an energetic approach to problem-solving while bringing innovative ideas to life on behalf of your team and your customers?Three times a ‘yes’? Read on, because DHL has the opportunity for you!

This is our offer

DHL is hiring a Supervisor Data Management to join its new team in Heredia, Costa Rica. In this role, you will be responsible for supervising a team of Agents that deliver Customs Clearance and Global Manifesting capabilities to various countries globally. You will ensure that Country requirements are followed with the required quality and productivity levels.

This is your job

  • People management of up to 20 Agents. Communication skills are important as is a willingness to learn and grow with your team.

  • Data quality and completeness

  • Clearance information is captured so that applicable Duties and Taxes are calculated in accordance with country regulatory requirements.

  • Shipment information is entered in accordance with Customer requirements on paperwork.

  • Ensure shipment movement through the Network in accordance to Global SOP and compliance to regulatory requirements.

  • Data timeliness

    • Ensure all outbound shipment data manifesting is completed in the quickest, most efficient manner possible.

    • Ensure all inbound cleansing and classification completed in the quickest, most efficient manner possible.

    • Cutoffs are met to facilitate transport of shipments and accurate clearance at Export, Transit and Import points.

  • Conduct regular meetings to discuss and resolve issues.

  • Ensuring there is development of the team involving cross skilling process training and personal development.

  • Understand the prioritizations and assign tasks correctly and in a timely manner, giving clear instructions to the Agents.

  • Organize appropriate shifts and resolve levels to meet business requirements.

  • Co-ordination, discussion and communication for daily working process.

  • Provide high quality services and maintain performance on all levels of operation activities in order to meet all of the customers’ needs.

  • Performance dialogues.

  • Problem solving and continuous improvement.

  • Monitor operational performance and complete all required reports.

  • Submit monthly reports and establish action plans and improvement areas for forthcoming month.

  • Ensure safe working practices and environment for the staff.


  • 3 years operations experience, preferably within transportation or logistics industry

  • Diploma or above or relative work experience

  • Advanced Communication skills (English), spoken and written

  • Analytical Skills

  • Software skills (word, excel, powerpoint)

  • Geographical Knowledge

DPDHL offers excellent opportunities of professional growth, with attractive benefits package and competitive salary conditions.

Facts and Figures

  • Working Hours

    2 pm to 10 pm

  • Business Unit

    DHL Express Costa Rica

  • Employment Type

    Permanent Full-Time

  • Work Permit Required


  • Shift Requirement